Privacy Policy

Swaryx Technologies Inc. ("Swaryx", "we", "us", or "our") provides high-performance AI Voice Agent software (including our flagship real estate qualification agent Riya), Meta WhatsApp Business API integration tools, lead qualification workflows, and CRM automation suites.

This Privacy Policy explains how we collect, process, protect, and handle data when you access our platforms at https://swaryx.com, utilize our web applications, interact with our AI agents, or communicate with us through Meta platforms.

Swaryx fully complies with the Meta Developer Policies, WhatsApp Business Terms, and WhatsApp Commerce Policies. The following principles strictly govern all data received via Meta Platform APIs:

• Purpose Limitation: WhatsApp phone numbers, message content, and webhook events are processed strictly to fulfill customer inquiries, send transactional updates, and schedule site visits requested by users.
• Zero Data Commercialization: Swaryx guarantees that Meta API user data and WhatsApp message logs are NEVER sold, rented, monetized, or shared with advertising platforms or data brokers.
• User Opt-In Verification: All outbound automated WhatsApp notifications are dispatched only after receiving explicit consent from end-users or when initiated directly by end-users.

We collect several types of information from and about users of our Services:

• Account Credentials: Full name, corporate email address, company name, phone number, and billing details.
• Real Estate & Lead Profiles: Contact phone numbers, site visit preferences, property requirements, and lead notes uploaded by subscribers.
• Riya AI Voice Call Logs: Call duration, timestamps, transcripts, audio recordings (consented), intent tags, and sentiment scores.
• WhatsApp Messaging Telemetry: WhatsApp ID (phone number), delivery reports, message read receipts, template IDs, and webhook logs.

We process collected information for legitimate business purposes:

• AI Voice Qualification: Allow Riya AI to execute natural voice conversations, answer buyer questions, and qualify leads.
• Site Visit Scheduling: Automatically coordinate site visit appointments and dispatch calendar reminders.
• WhatsApp Template Messaging: Deliver automated instant WhatsApp confirmations, brochure links, and follow-ups.
• Security & Anti-Fraud: Monitor API usage, prevent unauthorized access, and protect system infrastructure.

We do not sell personal data. Data is shared strictly with authorized infrastructure providers:

• Meta Platforms, Inc.: Data transmitted via WhatsApp Cloud API for messaging delivery.
• Cloud Hosting: AWS / Google Cloud encrypted database infrastructure.
• Connected CRMs: Salesforce, HubSpot, or LeadSquared connected by enterprise users.

All data in transit is encrypted using TLS 1.3 standards. Data at rest and database backups are encrypted using AES-256 standards with strict role-based internal access controls.

We retain personal data and messaging logs only as long as necessary to provide requested services. Customer logs are purged or anonymized within 90 days following account subscription termination.

You possess the right to access, correct, delete, or export your personal data at any time by contacting our Data Officer.

Essential cookies are used to maintain session authentication and aggregate performance analytics.

For privacy inquiries, Meta app verification queries, or data deletion requests:

Email: privacy@swaryx.com | Support: support@swaryx.com

Swaryx Technologies Inc. — Corporate Portal: https://swaryx.com